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Terms and conditions

Website, Online Store, Consulting & Speaking

Last updated: 26 January 2026

These Terms & Conditions ("Terms") govern your access to and use of this website (the "Website"), purchases made through the online store (the "Store"), and the consulting and speaking services offered by hyperLOOP (the "Services").

By using the Website, purchasing from the Store, or booking Services, you agree to these Terms.

1) SUPPLIER INFORMATION (ECTA DISCLOSURES)

This Website and Store are operated by:

Supplier / Business name: hyperLOOP (Pty) Ltd
Registration number: 2014/198289/07
Physical address: 36 Basil Street, Ferndale, South Africa
Email: info@hyperloop.co.za
Telephone / WhatsApp: 061 587 4244
Support hours: 08:00–17:00 Monday to Friday (South African public holidays excluded)

We provide these disclosures to comply with South African ecommerce requirements under the Electronic Communications and Transactions Act ("ECTA").

2) DEFINITIONS

  • "You / Customer" means any person or business using the Website, buying from the Store, or booking Services.

  • "Product(s)" means any item sold via the Store, including physical books and digital books.

  • "Business Day(s)" means Monday to Friday, excluding South African public holidays.

  • "CPA" means the Consumer Protection Act 68 of 2008.

  • "ECTA" means the Electronic Communications and Transactions Act 25 of 2002.

3) WEBSITE USE

You agree not to:

  • use the Website unlawfully;

  • attempt to gain unauthorised access to the Website or its systems;

  • disrupt the Website (including through malicious code); or

  • copy, scrape, or republish content except as allowed by law or with our written consent.

We may suspend access if we reasonably believe there is misuse or security risk.

4) PRICES, CURRENCY, TAX

  • Prices are displayed in South African Rand (ZAR) unless stated otherwise.

  • Prices shown are the prices payable at checkout, excluding courier fees unless included/clearly stated.

  • If VAT or any other taxes apply, we will indicate this at checkout or on your invoice. 

5) STORE ORDERS & PAYMENT

5.1 How orders work

Placing an order is an offer to purchase. The sale is concluded when we accept your order by:

  • sending an order acceptance/confirmation, and/or

  • dispatching the physical Product(s), and/or

  • providing download/access to the digital Product(s).

5.2 Payment methods

We accept:

  • PayPal

  • EFT (Electronic Funds Transfer)

EFT orders may only be processed once cleared funds reflect. PayPal payments are processed via PayPal's platform and terms may apply to you directly.

6) DELIVERY / FULFILMENT

6.1 Delivery locations

  • Physical books: Delivery is South Africa only.

  • Digital books: Available worldwide (delivery via download/access link).

6.2 Delivery method (physical)

We use PUDO:

  • locker-to-door or locker-to-locker, depending on your selection/availability.

6.3 Delivery times

Delivery times are estimates and depend on PUDO routing, operational constraints, and your location. We will confirm dispatch once your order is processed.

6.4 Delivery fees

Delivery fees (where applicable) are shown at checkout or confirmed in writing.

6.5 Risk and ownership

  • Risk in physical Products passes to you upon delivery to the address/locker you provided.

  • Ownership passes once full payment is received.

7) DIGITAL PRODUCTS (IMPORTANT)

7.1 Delivery

Digital books are delivered by providing a download link or access.

7.2 Licence and permitted use

Unless stated otherwise, digital Products are licensed (not sold) to you for personal use or internal business use (where relevant). You may not:

  • share, forward, upload, or distribute the file;

  • resell, sublicense, or bundle it;

  • remove copyright notices or claim authorship.

7.3 No returns on digital Products

No returns or refunds are offered on digital Products once access/download has been provided, except where required by law or where the file is materially defective (e.g., corrupt file) and we cannot remedy access within a reasonable time.

8) RETURNS, REFUNDS & DEFECTIVE GOODS (PHYSICAL PRODUCTS)

8.1 Change-of-mind returns (physical books)

We offer a 3-day return window from the date of delivery for change-of-mind returns, provided that:

  • the Product is unused and in a resaleable condition; and

  • you notify us in writing at info@hyperloop.co.za within 3 days.

Return courier costs are for your account for change-of-mind returns.

8.2 Wrong item / damaged in transit

If we delivered the wrong item, or if your order arrives damaged, notify us as soon as reasonably possible with supporting photos. We'll advise the next steps.

8.3 Defective goods (CPA rights)

Where the CPA applies, you may have statutory rights regarding defective goods, including remedies if goods fail to meet required standards. Any Store policy (including our 3-day change-of-mind return window) does not limit your statutory rights for defective goods where the CPA applies.

9) COOLING-OFF / CANCELLATION RIGHTS (ECTA & CPA)

South African law may provide cooling-off rights in specific circumstances (for example, certain electronic transactions under ECTA and direct marketing transactions under the CPA). Where these statutory rights apply, they override any narrower Store policy.

10) PROMOTIONS & DISCOUNT CODES

Discount codes:

  • may be time-limited and product-limited;

  • may not be exchanged for cash; and

  • may be cancelled if abused or used fraudulently.

11) CONSULTING & SPEAKING SERVICES

11.1 Booking and scope

Services are provided by hyperLOOP (Pty) Ltd and are confirmed only once:

  • you receive written confirmation (email/quote/SOW), and

  • any required deposit is paid.

The scope, deliverables, dates, and fees will be set out in the quote, proposal, statement of work, or booking confirmation ("SOW"). If these Terms conflict with an SOW for a specific engagement, the SOW takes precedence.

11.2 Fees and deposits

  • Consulting (project-based): 50% deposit required (unless otherwise agreed in writing).

  • Consulting (retainer): 50% deposit required (unless otherwise agreed in writing).

  • Speaking engagements: 50% deposit required to secure the booking.

Work may be paused if payments are late or outstanding.

11.3 Client responsibilities (consulting)

You agree to provide:

  • accurate information;

  • timely approvals/feedback; and

  • access to relevant stakeholders as needed.

Delays in access/feedback may shift timelines.

11.4 Rescheduling and cancellations (speaking & consulting)

Speaking engagements

  • You may cancel or reschedule by giving at least 5 Business Days' written notice.

  • If you cancel with less than 5 Business Days' notice, the deposit is forfeited (unless we agree otherwise in writing).

  • If we must cancel due to serious illness/emergency or circumstances beyond reasonable control, we will offer either:

    • rescheduling at no additional speaker-fee; or

    • refund of fees paid for the speaking fee component (excluding non-refundable third-party costs already incurred, if applicable and agreed in writing).

Consulting (project or retainer)

  • You may cancel or reschedule by giving at least 5 Business Days' written notice.

  • If you cancel with less than 5 Business Days' notice, the deposit is forfeited (unless we agree otherwise in writing).

  • You remain liable for work already completed and any pre-approved, non-cancellable third-party costs incurred on your behalf.

11.5 Recording policy (speaking / workshops)

  • We may record sessions and make the recording available to the client.

  • Client recordings are allowed only for social media purposes (posting on the client's own social media accounts).

  • Client recordings may not be sold, licensed, republished in full, or used for creating competing products/training, unless agreed in writing.

  • Reasonable attribution/tagging (where practical) is appreciated.

12) NO GUARANTEES / PROFESSIONAL JUDGEMENT

We provide advice, strategy, and speaking based on experience and best practice. However, we do not guarantee specific outcomes (e.g., revenue, leads, conversion rates, rankings, ROI), because results depend on factors beyond our control (market conditions, budget, offer quality, execution, timing, and third-party platforms).

13) INTELLECTUAL PROPERTY

Unless otherwise agreed in writing:

  • All Website content, brand assets, and Product content remain the intellectual property of hyperLOOP (Pty) Ltd or its licensors.

  • For consulting deliverables created specifically for you, you receive a licence to use them internally for your business purposes.

  • Pre-existing tools, templates, frameworks, and methods we use remain ours, and you receive a limited internal-use licence unless otherwise stated.

14) CONFIDENTIALITY

Both parties agree to keep each other's confidential information confidential and to use it only for the purpose of fulfilling the engagement, unless disclosure is required by law.

15) PRIVACY

See our Privacy Policy.

16) LIMITATION OF LIABILITY

To the maximum extent permitted by South African law:

  • We are not liable for indirect or consequential losses (loss of profits, revenue, goodwill, or data).

  • Our total liability for any claim related to the Store or Services is limited to the amount you paid for the Product(s) or Service(s) giving rise to the claim.

Nothing in these Terms limits liability where it would be unlawful to do so.

17) FORCE MAJEURE

We are not responsible for delays or failure to perform caused by events beyond reasonable control (including power outages, internet failures, platform outages, courier disruptions, strikes, or severe weather).

18) GOVERNING LAW & DISPUTES

These Terms are governed by the laws of South Africa. Parties will first attempt to resolve disputes through good-faith negotiation. If unresolved, disputes may be referred to a competent South African court.